Series: DigiCULT Technology Watch Reports

Significant improvements in technology are enabling the heritage community to make better use of technology, and several of the technologies examined in this issue reflect these developments. Cultural organisations recognise that they need well-managed information about customers including a detailed database of customer relationships and software dedicated to the storage, organisation and maximum utilisation of customer information. The issue includes sections on customer relationship management; digital asset management systems; smart labels and smart tags (RFID technology); virtual reality and display technologies; human interfaces; and games technologies. Each section consists of an introduction to the technology; a description of how it works; an examination of its use in the heritage sector, including case studies and scenarios; a look at the benefits and risks, and a note on introducing it to heritage organisations.