Potentially the audience for HER information is a much wider cross-section of society and many local authorities have expectations that HERs will offer public services.
The information service policy might set out the HER's policy both for serving the established user base and for developing its audience, for example increasing the number of users and any plans to target identified groups in the community. The document might also set out the HER's policy with regard to consulting existing users and confirming their needs, defining and consulting potential future users of HER information and identifying barriers to use of the HER.
The information services policy should set out details of the services available including:
In addition, the policy document should define the standard that the HER has reached, and what steps need to be taken in order to reach a higher standard of service. These steps should include the development of new services, or necessary changes to services to address barriers to use of HER information.
The information services policy document should include a clear statement of the HER's policies relating to access to HER information and associated charges within the context of its local authority's policy in this area. This statement should make reference to the Freedom of Information Acts (Freedom of Information Act 2000 (The Stationery Office 2000), Freedom of Information (Scotland) Act 2002 (The Stationery Office 2002)), the Data Protection Act (HMSO 1998), Environmental Regulations (The Environmental Information Regulations 2004 (The Stationery Office 2004a), The Environmental Information (Scotland) Regulations 2004 (The Stationery Office 2004b)) (, each of which is covered separately elsewhere in this document (Section F.5). In respect of copyright the statement might make reference to recommendations relating to copyright charges and the uses of information (ACAO 1993), or to other authoritative works on intellectual property rights in the heritage sector (for example Wienand et al, 2000).